SHIPPING & RETURNS

SHIPPING & RETURNS

 

For more assistance, contact our Customer Experience team at 1-866-335-3596 or by email at hello@humnpharma.com.

 

Our online store  www.humnpharma.com  remains here for you. We are honoured that you choose us to support your health and wellness.

Shipping Costs & Delivery Schedules

Please allow up to 2 business days to process and pack your order. Processing and delivery times do not include Saturdays, Sundays or holidays. Please note that changes to our delivery procedures are subject to change without notice. USE THE SHIPPING CHART BELOW.

 

Shipping Method Costs* Shipping Time
Standard Shipping
(Orders $50 and over)
FREE  5 – 7 business days.
P.O. Boxes, Rural, remote areas may take additional days.
Standard Shipping
(Orders under $50)
$8  5 – 7 business days.
P.O. Boxes, Rural, remote areas may take additional days.

*During checkout you will see the total price, including taxes, shipping and handling charges, in US currency before you place your order. Your credit card will be charged in USD.

HUMN now offers free standard shipping on all orders that are $50 and over (excluding taxes). For shipments totalling less than $50, there is a delivery charge of $8 for standard shipping. For standard orders, your total order delivery time will take between 5-7 business days, depending on the final delivery destination. Please note we cannot guarantee delivery times to P.O. Boxes, rural zip codes or remote locations. 

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Distribution Centre Safety

How are you supporting your distribution centre to ensure they are safe?

The health of our team members is our top priority, which is why we are following all precautionary measures and recommendations of Health Canada and the Centres for Disease Control in our facilities and distribution centre. We’ve implemented remote working for our office staff, as well as enhanced safety practices and updated operating procedures in our distribution centre. We will continue to evolve our practices as the situation changes and will respond to team members’ safety and needs.

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Order Tracking

Once your order is shipped, you will receive an email notification with a tracking number. If your order has not arrived within the estimated delivery schedule above, please contact our Customer Experience team at 1-866-335-3596 or by email at hello@humnpharma.com

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Return Policy

If your purchase was made in-store, please follow-up with the retailer directly to request a return, exchange or refund. Refund policies are determined by the store and are located at the bottom of your receipt.

If your purchase was made online, we can offer a refund onto your original method of payment. Return shipping is at the expense of the customer. To initiate a refund request, please contact our Customer Experience team at 1-866-335-3596 or by email at hello@humnpharma.com

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Missing or Damaged Product

Please contact our Customer Experience team at 1-866-335-3596 or by email at hello@humnpharma.comfor assistance with missing or damaged items.

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